Why Responsible Gaming Matters
Gaming on matkamatka is about more than winning or losing — it's an entertainment experience. But like any form of entertainment, it needs to be kept within healthy boundaries. That's why responsible gaming isn't just a rule for us — it's a core part of who we are.
We know that people sometimes pour more time or money into gaming than they intended — chasing a big win, relieving stress, or simply out of habit. matkamatka doesn't want any player to fall into that trap.
That's why we put control directly in players' hands — from deposit limits to a full account break. Everything you need to game responsibly on matkamatka is available right from your own account.
- Think of gaming as entertainment, not a source of income
- Set a time and spending limit before each session
- Don't chase your losses
- Avoid gaming when you're stressed or under the influence of alcohol
- Take regular breaks and spend time with your family
- Never gamble with borrowed money or loans
- Don't chase losses by betting back your winnings trying to "win it all back"
Matkamatka Responsible Gaming Tools
These tools can be activated or adjusted at any time from your account settings.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Decreases take effect immediately; increases apply after 72 hours.
Once you've lost a set amount, your gaming session will automatically end. This is a strong line of defense against financial harm.
Set a maximum duration for each gaming session. When time is up, you'll receive a reminder and be automatically logged out.
Pause your account for anywhere between 1 day and 6 weeks. During this time, you won't be able to play but can still log in.
Exclude yourself completely for a period of 6 months to 5 years. During this time, you will have no access to your account.
Get responsible gaming support from our 24/7 customer support team. Assistance is available in Bangla.
Limit Settings — Details
Matkamatka believes every player is in control of their own gaming experience. That's why we offer multi-level limit-setting tools to help you stay in charge.
Set limits for any period — daily, weekly, or monthly. Decreases are immediate; increases take effect after a 72-hour waiting period.
A pop-up will appear on screen at set intervals, reminding you how long you've been playing and how much you've won or lost.
Activate self-exclusion through support or from your account settings. It cannot be reversed before the set period expires.
If you want to stop gaming altogether, contact support to request a permanent account closure.
Keep in mind: Any attempt to open a new account while self-exclusion is active will be blocked.
Check Yourself — Is Your Gaming Healthy?
Ask yourself the questions below. If most of your answers are "yes", consider reaching out for help.
If you answered "Yes" to more than 3 questions, please reach out to our support team. Asking for help takes courage.
Gaming Behavior Risk Level
You play within budget and for fun. You can walk away after a loss.
You occasionally go over budget and try to chase losses.
Gaming is out of control and affecting your life and relationships.
Minor Protection
Matkamatka strictly prohibits anyone under 18 from accessing the platform. Age is verified at registration, and KYC documents may be requested at any time.
A note for parents: please use parental control software to prevent your child or teenager from accessing matkamatka on your devices.
- Age Verification Required at Registration
- Withdrawals are held until identity documents are verified
- Suspicious Accounts Are Investigated
- Immediate Account Closure for Minors
Frequently Asked Questions — FAQ
Play Responsibly — Keep the Fun Going
We are committed to keeping your matkamatka experience enjoyable and safe at all times. Register now and set your own limits on your own terms.