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General Questions
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Registration & Account
Login & Security
Deposit
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Support
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Registration & Account
Go to the registration page and enter your full name, mobile number, email, and password. Verify with the OTP sent to your mobile — your account will be ready in just 2 minutes.
Each person is allowed only one account. Any attempt to open multiple accounts using the same identity will result in all associated accounts being closed.
You must be at least 18 years old to register on matkamatka. Proof of age may be requested at any time.
Your account is activated after mobile verification, and you can start playing right after making a deposit. However, KYC verification may be required for larger withdrawals.
Clear your browser cache and try again. If you don't receive the OTP, wait a moment and try once more. Still having issues? Contact our 24/7 support team.
Login & Security
On the login page, click the "Forgot Password?" option. Enter your registered mobile number or email address. A reset link or OTP will be sent to you, which you can use to set a new password.
Your account may be temporarily locked after multiple incorrect password attempts. Wait a few minutes or reset your password. If the problem continues, contact the support team.
Logging in from a new device for the first time requires OTP verification. A code will be sent to your registered number — simply enter it to access your account.
Use a strong password and never share it with anyone. Support will never ask for your password. It's best to avoid logging in over public Wi-Fi.
Deposit
Deposits made via mobile banking or e-wallets are usually credited instantly. Bank transfers may take 1–3 business days.
The minimum deposit amount may vary by payment method. Visit the deposit page or contact the support team for the most up-to-date details.
Take a screenshot of the payment confirmation and send it to the support team. Providing the transaction reference number will speed things up. Most cases are resolved within minutes.
matkamatka supports deposits via mobile banking, e-wallets, and direct bank transfer. Visit the deposit page to see the full list of available methods.
Withdrawal
Withdrawals are typically processed within 24 hours. Mobile banking and e-wallet transfers are usually faster. KYC verification may be required for your first withdrawal.
Your withdrawal may be on hold if KYC verification is incomplete or bonus wagering requirements haven't been met. Check your KYC status in account settings and submit any required documents.
A scanned copy of your National ID (NID) or passport along with a selfie is required. A utility bill or bank statement may also be needed for address verification.
Minimum and maximum withdrawal limits vary depending on the payment method and account level. Check the withdrawal page or contact support for the latest information.
Bonuses & Promotions
Your Welcome Bonus will be credited automatically when you make your first deposit after registration. Visit the promotions page for the maximum bonus amount and full terms.
Wagering means you need to place a certain amount of bets before a bonus can be withdrawn. For example, a 10x wagering requirement on a BDT 100 bonus means you must wager BDT 1,000.
You earn a daily bonus by logging in every day. Loyalty points accumulate with every bet placed and can later be converted into bonuses. See the promotions page for details.
Expired bonuses are automatically removed from your account. The validity period for each bonus is listed in the offer details. Make sure to use them before they expire.
Gaming
matkamatka offers Live Casino (blackjack, baccarat, roulette), slots, fish games, Sports Betting, and a game lobby. New games are added regularly.
Check your internet connection. Refresh the browser or clear your cache. Try a different browser. If the issue persists, contact support.
Yes, matkamatka's Live Casino features both Bangla and English-speaking dealers. Head to the Live Casino page and pick the table you prefer.
matkamatka uses a fully certified RNG (Random Number Generator) system. All games are regularly audited by independent third-party auditors.
Support
You can reach support via live chat, email, or the ticket system. The support team is available 24/7 and ready to assist you in Bangla.
Yes, matkamatka's support team is available in Bangla. Full Bangla-language assistance is guaranteed for players from Bangladesh.
You can submit a formal complaint through the support ticket system. An initial response will be provided within 24 hours of receiving your complaint. Complex issues may take 3–5 business days to resolve.
Didn't find what you were looking for? Reach out directly to Support Team Get in touch — we're here for you 24/7.
Why Choose matkamatka
Our FAQ speaks for itself — matkamatka genuinely puts players first.
Full Support in Bengali
Everything from support to FAQ is available in Bangla. No language barriers.
Transparent Terms
Bonus terms, fees, and limitations are all clearly stated. No hidden surprises.
Quick Help
Most issues are resolved within minutes. Even complex cases receive a response within 24 hours.
24/7 Live Support
Even at 3 AM, live chat is ready to help you instantly.
Detailed FAQ
Over 35 questions organized across 7 categories — find any answer in seconds.
Regular Updates
The FAQ is updated as new player questions come in.
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